Procurement

• Lead procurement operations team(s) running various activities related to purchase order fulfillment
• Establish team priorities, behaviors, and deliverables
• Supervise operational performance with quantitative and qualitative metrics.
• Drive performance management in the team with clear expectations, performance appraisals, and feedback.
• Proactively develop the capability of the team through a development plan and mentoring.
• Drive employee engagement and develop good working relationships and operating rhythms with sourcing and business finance partners
• Drive compliance within processes and ensure process controls are in place as appropriate.
• Support audits
• Primary point of contact for country/regional business controllers, sourcing partners and buyers for complex issues
• Actively participating in migrations & process stabilizations (drive process improvements)
• Proactively work on issues causing any fulfillment delay and support additional information collection.
• Drive key sourcing initiatives, continuous improvement, and Lean process improvements to mitigate and reduce fulfillment risk caused by both internal and external issues.
• Represent Genpact in Customer leadership reviews and provides updates on team’s performance
• Prepare necessary review presentations for customer updates
• Represent and contribute to develop knowledge base for new client addition
• Own KPI metrics and improvement on fulfillment and quality.
• Manage customer (OM) escalations
• Further tasks, not included in this Job Description that are assigned by the leader/manager verbally or written.
• Lead the team through effective performance management and provide candid and constructive feedback to the team.
• Hire new team members if needed.
• Drive new hire training and SOP/WI creation and maintenance.
• Drive Performance Development-related discussions.

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