Collections

• Answering phone calls with a nice, controlled voice
• Communicate effectively both verbally and in writing
• Sense other people’s emotions and provide the answer or support based on their needs
• High-level tolerance without losing temper
• Adjust to changing scenarios regarding ways of working
• Go beyond simply hearing the words, focus on the needs and provide the right solution
• Receive and place customer orders for leasing, credit, bank accounts
• Project a positive image of the company
• Implement changes using creativity and focus on process improvement

Collections Process Associate – French

Collections Consultant – Process Associate – French

Senior Process Associate – Dutch