Genpact

IT Support – Process Associate, Dutch

Genpact

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇷🇴 Romania

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Job Level

JuniorMid-Level

About the role

  • Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time, on a priority established by the team leader;
  • Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and documenting all cases, with accurate description of all troubleshooting steps followed;
  • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;
  • Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required
  • Arrange working schedule with colleagues flexibly, according to business needs. Shifts are rotating based on the following: Monday to Friday split in 3 shifts covering from 8:00 to 20:00 EET

Requirements

  • Very good knowledge of Dutch (min C1) and English Language (min. B2).
  • Basic understanding computer systems, mobile devices and other tech products
  • Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc)
  • Analytical thinking and self-starter.
  • Good interaction skills
  • Collaborative approach
  • Client management expertise (Preferred)
  • High motivation and ability to learn, eagerness to invest in personal growth (Preferred)
  • Flexibility to change shifts based on urgent process requirements (Preferred)
Benefits
  • Lead AI-first transformation – Build and scale AI solutions that redefine industries
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
  • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
  • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingcustomer supportanalytical thinkingclient management
Soft skills
good interaction skillscollaborative approachhigh motivationability to learnflexibility