Genpact

Sales Program Specialist – Process Associate, Polish

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • 🇵🇹 Portugal

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Job Level

JuniorMid-Level

About the role

  • become and remain knowledgeable and passionate about leading social media products and community standards;
  • have strong interpersonal skills, verbal and written communication skills;
  • provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
  • collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
  • act as a point of contact to provide consultative support on agencies and advertisers accounts;
  • drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
  • educate advertisers on product usage, troubleshoot and resolve complex cases;
  • complete the required tasks within the agreed turnaround times and standards of quality;
  • have good language requirements;
  • complete and pass all required training provided by the client;

Requirements

  • Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
  • Comfortable over the phone and navigating CRM systems;
  • Ability to provide exceptional customer support;
  • Have strong understanding of social media;
  • preferably have experience working with social media monitoring;
  • preferably have strong IT knowledge;
  • preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
  • preferably have experience working with small and medium-sized businesses;
  • preferably have demonstrated success in driving revenue growth and exceeding sales targets;
  • preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
  • preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital marketingeCommerceB2B salesB2C salesdigital ad salessocial media marketingonline advertising salescampaign managementCRM systemstroubleshooting
Soft skills
interpersonal skillsverbal communicationwritten communicationcustomer supportconsultative supportproblem-solvingtime managementcustomer satisfactioneducationguidance
Certifications
digital marketing certificationsocial media marketing certificationsales certificationmarketing certification