Collections

• Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader
• The purpose of this position is to communicate verbally/in written with the clients and the related departments to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions
• Ensure file management according to the flow (writings / requests / calls, credit investigations)
• Customer service through electronic channels
• Projecting a positive image of the company and brand
• Implementing changes using your creativity and focus on process improvement
• Verify and update customer information during each telephone exchange
• Negotiate an immediate regularization of unpaid invoices (resumption of direct debits, collection by credit card, etc.)
• Sharing with all team members any relevant knowledge obtained through customer interactions
• Attending training sessions
• Arranging working schedules with colleagues flexibly, according to business needs
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis
• Helping new colleagues whenever possible
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

Collections Consultant – Process Associate – French

Collections Process Associate – French

Senior Process Associate – Dutch