Consultant

• Join the Genesys CX Advisory team to help enterprise customers define and execute their AI Orchestration strategy
• Lead complex transformation programs
• Advise on CX and EX best practices
• Drive adoption of Genesys solutions that deliver measurable business outcomes
• Engage and influence executive stakeholders; secure sponsorship for AI Orchestration
• Actively contribute to the development of consulting opportunities in the region
• Design and lead large, multi-workstream transformation programs in enterprise settings
• Diagnose business problems through interviews, data analysis, and operational assessments across CX, EX, Digital, AI, Sales, and Services
• Plan and run executive workshops; produce a KPI-driven CX roadmap using the latest AI-powered experience orchestration capabilities
• Build and execute transformation, change management, business readiness and adoption plans
• Identify risks and issues early and work with the program team to drive mitigation plans
• Deliver high-quality consulting with clear ownership and trusted relationships
• Use qualitative/quantitative research and storytelling to inform decisions
• Contribute to Genesys thought leadership (articles, webinars, events)
• Mentor internal teams to strengthen CX/EX/Digital/AI and Contact Centre expertise
• Travel occasionally as needed

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