Program Manager

• Manage complex global initiatives from inception through launch, including business case development, solution design, company wide readiness, and performance tracking
• Monitor initiative milestones, dependencies, and risks, and use insights to support prioritization, performance measurement, and executive decision making
• Communicate progress and key actions to cross functional partners and leaders in a clear and structured manner that drives alignment and accountability
• Enable teams to understand and apply Genesys operational frameworks, tools, and processes to improve consistency and execution quality
• Contribute to continuous improvement of the One Genesys Framework by incorporating insights, feedback, and best practices from company wide initiatives
• Partner with cross functional teams to drive clarity on scope, timing, and resource needs for high impact programs
• Identify opportunities to streamline workflows or improve collaboration, including the use of AI tools and automation where appropriate

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