Customer Success Manager

• Act as a strategic business partner to executive stakeholders
• Lead the development of multi-year CX transformation roadmaps
• Conduct executive-level business reviews (QBRs/EBRs)
• Act as a trusted advisor in shaping customers’ CX strategy
• Orchestrate internal and cross-functional alignment across Professional Services, Sales, Product, and Renewals
• Drive adoption and growth through orchestrating AI experiences
• Own the strategic account plan
• Drive value realization and ROI measurement
• Act as a business consultant internally and externally
• Represent the customer voice within Genesys

Senior Customer Success Manager

Customer Success Manager

Customer Engagement Manager

Customer Success Manager

Customer Success Director