Operations

• Receive and track new service requests submitted by clients, ensuring correct routing and adherence to established deadlines
• Monitor the progress of field activities, ensuring quality and alignment with project objectives
• Allocate tasks among the team of auditors, taking into account location, deadlines, and priorities
• Coordinate with the Service Order Center to validate materials and information to be sent to clients
• Identify and monitor the team’s training and refresher needs
• Supervise and provide support to auditor teams across different regions, ensuring efficiency and process standardization

Operations Supervisor

Coordenador de Operações – Rastreamento e Telemetria de frota

Analista de Operações

Mid-level SysOps Analyst — Cloud Networking

Senior FinOps Analyst