Program Manager

• Partner with Technical Leads of customer engineering teams to turn their technical specs into achievable implementation roadmaps, including planning milestones and identifying cross-team dependencies including RACI framework integrations.
• Drive the formulation and review of department roadmaps and objectives on a quarterly and monthly cadence.
• Work with Engineering Managers to ensure teams take on a balanced assignment of critical initiatives, iterative improvements, and proactive engineering excellence investments.
• Support calculation of team capacity vs estimated workload, and ensure teams can deliver on their commitments.
• Define and track KPIs, program metrics, and validation milestones to ensure timely delivery of engineering achievements.
• Work with Technical Leads on design decisions, and contribute to the department design reviews to ensure we continue to raise our technical standards.
• Ensure smooth execution of programs and continuously improve execution over time.
• Proactively identify risks and blockers across software and operations—and drive mitigation plans in real time.
• Lead program reviews with technical and executive stakeholders across AI Developer Experience teams.
• Establish confidence from partner teams to continuously minimize distractions or conflicts and push groups to improve their output.

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