Help Desk Supervisor, TS/SCI w/Poly
General Dynamics Information Technology
full-time
Posted on:
Location Type: Hybrid
Location: Annapolis Junction • Maryland, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $93,500 - $126,500 per year
Job Level
Mid-LevelSenior
About the role
- Handling GDIT personnel issues as they arise
- Conducting Quarterly and Monthly Reviews
- Conducting Annual Reviews and Merit Increase notifications
- Actively participate in determining and launching tier 1 Goals
- Conducting Onboarding Check-ins (months: 2, 3, 4, 5, 6)
- Completing weekly GDIT timecard submissions and audits Ensuring needed corrections and updates are applied when needed
- Ensuring all team/shifts have pertinent information regarding both GDIT policies and Tier 1 policies
- Ensuring coverage and maintaining Monthly Calendars (including Weekend & Holiday)
- Performing initial candidate interviews for both GDIT and Subcontractor technician positions
- Resolve higher level customer issues (including We Care items) and addressing any staff training issues that arise from these incidents
- Ensuring that assigned Team Leads are performing necessary duties such as ticket audits, and VTB updates to employee records, and other duties
Requirements
- 5 + years of related experience
- US Citizenship Required: Yes
- Education: Bachelor of Arts/Bachelor of Science
- Required: CompTIA Security+ certification is required within 3 months of start date
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
personnel managementcommunicationproblem-solvingteam leadershipcustomer serviceinterviewingtraininggoal settingtime managementaudit
Certifications
CompTIA Security+