Implementation Specialist

• Facilitate Epic Aura EHR integrations with new and existing GeneDx clients, ensuring successful implementation and go-live.
• Apply your strong technical expertise and client success skills to ensure smooth communication, manage expectations, and troubleshoot any potential issues.
• Partner closely with the Enterprise Sales team to understand their specific client needs and objectives. Collaborate to develop and implement tailored EHR integration solutions that meet strategic goals and deliver exceptional value.
• Be prepared for involvement in pre-integration discussions with health systems to showcase the value proposition of GeneDx’s ongoing, high-touch EHR support model.
• Collaborate with regional sales executives and client relationship managers to ensure ongoing client satisfaction and successful post-integration support. Foster strong relationships and work together to address client needs, identify opportunities for optimization, and drive long-term success.
• Collaborate with the Product & Tech team to:
• Identify client feedback and translate it into technical requirements.
• Communicate client needs and priorities to inform roadmap decisions.
• Deliver exceptional technical support and guidance to clients. This includes actively addressing their questions, collaborating with internal experts to tackle complex issues, and utilizing innovative problem-solving methods to achieve swift resolution and identify root causes.
• Monitor and optimize client EHR integrations for optimal performance and data flow.
• Develop and maintain documentation, best practices, and training materials related to EHR integrations.

EHR Implementation Manager

Principal Implementation Specialist – Reporting

Implementation Specialist

Implementation Specialist – Agency Management Systems, Data Integrations

Implementation Specialist – CPS

Implementation Specialist – SRS