Systems Engineer

• Assist with the design and configuration of the software required to manage the robot fleet and fulfillment solutions.
• Implement system solution for clients on Linux server and manage database with SQL commands.
• Conduct API testing and functional testing sessions with clients to integrate GeekPlus system with Client’s system.
• Drive and participate in various testing iterations: System Integration Testing (SIT) and User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team.
• Provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade.
• Develop and provide training and SOPs for system operation, fault recovery, and exception handling.
• Respond to customer inquiries and assist in troubleshooting and resolving challenges.
• Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs.
• Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
• Ability to facilitate and drive cross-department collaboration and communication, including correspondence with overseas resources as needed.
• Close the system implementation upon the closing check list

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