GE Vernova

Technical Support Leader

GE Vernova

full-time

Posted on:

Location Type: Hybrid

Location: Rugby • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

ServiceNow

About the role

  • Define strategic direction, goals, and priorities for the technical support team; translate strategy into clear objectives and plans.
  • Organise team activity and balance workload distribution.
  • Recruit, develop, and mentor engineers; identify skill gaps and implement development plans and certification paths.
  • Build a customer-centric, safety-first culture with strong ownership, transparency, and continuous learning.
  • Provide first-level engineering guidance to support the Fleet Manager in resolving customer issues across the installed base.
  • Manage the 24/7 marine/industry duty rota and schedule to ensure robust coverage and rapid response.

Requirements

  • BEng/MEng (or equivalent) in Electrical/Power/Electronic Engineering, Controls/Automation, or a related discipline; OR HNC/HND (or equivalent) with substantial relevant experience.
  • Significant experience (typically 5+ years) in technical/customer support for industrial or energy technologies, including 2+ years leading teams, or 10+ years in account management, service engineering.
  • Proven track record managing support operations with SLAs, escalations, and major incident response in 24/7 environments.
  • Strong troubleshooting skills across electric propulsion, power electronics, drives/inverters, rotating machines or marine automation systems.
  • Practical knowledge of ITIL processes; experience with ticketing/CRM tools (e.g., ServiceNow, Salesforce) and remote monitoring/diagnostics.
  • Full UK driving licence and willingness to travel across the UK.
Benefits
  • Hybrid working (home and UK office)
  • 26 days of annual leave + UK bank holidays
  • Generous employer pension contribution
  • Private medical insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Electrical EngineeringPower EngineeringElectronic EngineeringControls EngineeringAutomationTroubleshootingElectric PropulsionPower ElectronicsDrivesMarine Automation
Soft skills
LeadershipMentoringCustomer-centricOwnershipTransparencyContinuous LearningOrganizational SkillsWorkload DistributionTeam ManagementCommunication
Certifications
BEngMEngHNCHND