Manager

• Oversee the service delivery and operations of the MSP, ensuring they meet the established SLAs and deliver optimal value.
• Continuously monitor and evaluate the performance of the MSP, implementing corrective actions as needed.
• Ensure adherence to governance, risk, and compliance requirements for IT operations and security.
• Run operational processes such as incident management, change management, and major incident management within his/her zone.
• Ensure robust infrastructure and security practices to safeguard company data, systems, and operations.
• Oversee IT infrastructure projects from inception through completion, ensuring projects are delivered on time, within budget, and meet quality standards.
• Collaborate with cross-functional teams to define project scope, deliverables, and timelines.
• Drive the adoption of new technologies and best practices in IT operations and security.

IT Operation Manager

Senior Manager, Change Management – Digital Core