GE Appliances, Recreational Living

Inbound Customer Service Agent

GE Appliances, Recreational Living

full-time

Posted on:

Location Type: Remote

Location: Remote • Kentucky, Mississippi, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah • 🇺🇸 United States

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Salary

💰 $15 per hour

Job Level

Junior

About the role

  • Provide direct support to GE Appliances Owners with a strong focus on sales and service
  • Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries
  • Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions
  • This position will provide limited support to Non-GE Appliance branded appliance owners
  • Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
  • Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems
  • Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
  • Proactively provide feedback to Quality and Training to help keep training processes and materials updated
  • Adhere to safety policies and procedures to ensure a safe work environment for all
  • Support other parts of the business, such as directed
  • Other duties as assigned

Requirements

  • One-year relevant working experience in a customer service or sales environment
  • Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
  • Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
  • Requires a high degree of concentration and attention to detail to manage daily activity
  • Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
  • Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
  • Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
  • Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
  • Ability to effectively work at home
  • Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens
Benefits
  • Paid on-the-job training and mentoring
  • Work-from-home opportunities (equipment provided)
  • No weekend shifts
  • Paid time off
  • Medical, dental, vision, and prescription benefits eligibility on day one of employment
  • 401(k) program with a company match
  • Short-term and long-term disability
  • Life insurance
  • Appliance discount program
  • Tuition reimbursement
  • Gym membership reimbursement
  • Career growth opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalestroubleshootingdata analysisproblem resolutionattention to detailprocess knowledgefollow throughweb-based systemsMS Office Suite
Soft skills
initiativejudgmentteam playerverbal communicationwritten communicationinterpersonal skillsintegrityleadership guidanceprofessional interactionsconcentration