Lead Customer Diagnostics Engineer
GE Aerospace
full-time
Posted on:
Location Type: Office
Location: West Chester • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines
- Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance
- Lead and engage team members on complex processes
- Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services
- Identify product failure trends and assist in identifying probable root causes
- Provide effective training to airline customers to improve their utilization of self-service diagnostic tools
- Manage communication with external customers and internal organizations at all levels to ensure effective product support and customer satisfaction
Requirements
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant work experience)
- Minimum of 3 years experience in the Engineering/Technology & Fleet Management
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Ability to document, plan, market, and execute programs
- Established project management skills.
Benefits
- Health insurance
- Professional development opportunities
- Relocation Assistance Provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical assistanceengine maintenancetroubleshootingfleet managementdata analysisdiagnostic toolsproblem resolutionproject management
Soft skills
communication skillsteam leadershiptrainingcustomer satisfactionstrategic initiative development
Certifications
Bachelor's degreeGED