Customer Support Representative
GBL
contract
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$13 - CA$17 per hour
About the role
- Provide prompt, friendly player support via chat and email
- Manage and resolve support tickets through Jira Service Desk
- Troubleshoot account, payment, and technical issues
- Escalate cases when needed while maintaining ownership and follow-through
- Interpret policies accurately and offer clear solutions
- Work with internal teams (payments, product, operations) to resolve cases
- Maintain accurate documentation and follow established workflows
- Contribute to a safe, fair, and positive gaming experience for all players
Requirements
- Previous Customer Support experience (required)
- Strong written and spoken English
- Excellent problem-solving skills and ability to stay calm under pressure
- High attention to detail and strong judgment
- Ability to learn quickly and follow structured processes
- Reliable internet connection and professional communication
- Ability to work in or partially overlap with EST hours
- Nice to Have
- Experience working in regulated industries (igaming, fintech, etc.)
- Familiarity with Jira Service Desk
- AML/KYC experience or exposure to compliance workflows
- Experience with payments, chargebacks, or identity verification processes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproblem-solvingtechnical troubleshootingpayment processingAMLKYCcompliance workflowschargebacksidentity verification
Soft skills
written communicationspoken communicationattention to detailjudgmentcalm under pressureability to learn quicklyownershipfollow-through