Customer Success Manager

• **What you will do**
• Responsible for base revenue retention on existing GBG solutions within customer portfolio
• Help design and measure health metrics and implement improvement plans as required
• Build relationships with existing contacts and identify new contacts to deepen engagement
• Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs)
• Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements
• Proficient in GBG’s solutions and the value they provide across various use cases
• Understand your customer’s needs to guide them through best practice product adoption
• Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed
• Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues
• Operate cross-functionally with a wide range of internal teams to address customer needs and issues
• Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG

Customer Success Manager

Principal Deployment Success Manager

Senior Vice President, Customer Success

Principal Customer Success Manager

Product Director, Customer Success