Customer Success Manager

• **What you will do**
• - Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.)
• - Design and implement scalable processes that support CSM workflows and customer lifecycle management
• - Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement
• - Partner with cross-functional teams to align CS Ops initiatives with broader business goals
• - Automate routine tasks to increase CSM efficiency and reduce manual work
• - Support onboarding, training, and enablement of CSMs on tools and processes
• - Lead initiatives to improve data quality, segmentation, and actionable insights
• - Track and report on KPIs related to retention, expansion, and customer satisfaction
• - Identify opportunities for continuous improvement and operational excellence

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