Business Analyst

• Drive client retention, value and engagement by collaborating with global service delivery groups
• Strategizing, executing, and delivering against service group’s performance expectations
• Innovate through analytical methods to improve productivity of service associates
• Co-owning business territories/account portfolio of around 25 accounts
• Partnering with Team managers and Executive Partners to improve client engagement and retention
• Develop client-facing collaterals to support sales & services
• Drive operational excellence by identifying process improvement opportunities
• Collaborate with services and Ops partners to identify key levers of retention/conversions
• Ensure right communication and positioning of the vision and priorities to team members

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