Gainwell Technologies

Call Center Representative

Gainwell Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Conway • 🇺🇸 United States

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Salary

💰 $27,200 - $38,900 per year

Job Level

JuniorMid-Level

About the role

  • Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
  • Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
  • Adhere to the client’s SLAs and consistently meet production targets
  • Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
  • Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Requirements

  • High School diploma or G.E.D. and 2 or more years of customer service experience in any industry
  • Knowledge of basic help desk software, computer software and Microsoft Office applications
  • Strong problem-solving skills to bring inquiries to effective resolution
  • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
  • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
  • Health benefits (medical, dental, and vision) begin on Day 1 of employment.
  • 401(k) with company match and additional benefits become available within the first few months.
  • Employees can take advantage of the flexible vacation policy after 90 days of employment.
  • Career growth and advancement opportunities are encouraged and supported.
  • A company-provided computer is supplied for work use.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicehelp desk softwareMicrosoft Office
Soft skills
problem-solvingwritten communicationoral communicationcollaborationteamwork
Certifications
High School diplomaG.E.D.