Call Center Representative
Gainwell Technologies
full-time
Posted on:
Location Type: Office
Location: Baton Rouge • Louisiana • 🇺🇸 United States
Visit company websiteSalary
💰 $29,100 - $41,600 per year
Job Level
JuniorMid-Level
About the role
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
Benefits
- Health benefits (medical, dental, and vision) begin on Day 1 of employment.
- 401(k) with company match and additional benefits become available within the first few months.
- Flexible vacation policy after 90 days of employment.
- Career growth and advancement opportunities are encouraged and supported.
- A company-provided computer is supplied for work use.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experiencehelp desk softwareMicrosoft Office applicationsproblem-solving
Soft skills
written communicationoral communicationteam collaborationstakeholder identification