Senior Director, Technical Services
Gainsight
full-time
Posted on:
Location: Colorado, Rhode Island, South Carolina, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $154,000 - $198,000 per year
Job Level
Senior
About the role
- Lead a high-performing team of Technical Account Managers and Solutions Architects to drive customer retention and growth
- Collaborate with customers to understand their unique needs and ensure they realize the full potential of Gainsight solutions
- Advocate for customer requirements within the organization to enhance product adoption and service offerings
- Develop and implement strategies to ensure high customer satisfaction and retention rates; identify opportunities for growth within existing accounts
- Enable revenue growth across Gainsight product lines through effective project delivery and customer partnership; lead the Professional Services ARR line of business
- Participate as a leader in cross-functional integrated account teams to ensure alignment and seamless service to customers
- Provide guidance, mentorship, and professional development to team members; lead regular talent assessments
- Engage directly with key customers as a trusted advisor, building relationships and aligning solutions with business objectives
Requirements
- Bachelors Degree in Project Management, Business Administration, or a related field OR 13-15 years of related experience with 9-10 years management experience
- Proven experience (9+ years) in a leadership role within postsales management, professional services, or customer support, preferably in a technology-driven environment
- Strong consulting background with the ability to understand customer needs and translate them into effective service solutions
- Deep understanding of customer success principles and experience developing and executing postsales strategies that drive revenue and improve customer satisfaction
- Familiarity with AI, automation, and other emerging technologies, with a track record of successfully implementing these technologies to enhance service delivery
- Excellent leadership and team management skills with a demonstrated ability to inspire and develop a diverse global team
- Exceptional communication and interpersonal skills, capable of engaging with stakeholders at all levels, including executive leadership
- Strategic thinker with strong analytical skills
- Must be based in the United States (role is a remote role based in the United States)