Director

• Lead a high-performing team of Technical Account Managers and Solutions Architects to drive customer retention and growth
• Collaborate with customers to understand their unique needs and ensure they realize the full potential of Gainsight solutions
• Advocate for customer requirements within the organization to enhance product adoption and service offerings
• Develop and implement strategies to ensure high customer satisfaction and retention rates; identify opportunities for growth within existing accounts
• Enable revenue growth across Gainsight product lines through effective project delivery and customer partnership; lead the Professional Services ARR line of business
• Participate as a leader in cross-functional integrated account teams to ensure alignment and seamless service to customers
• Provide guidance, mentorship, and professional development to team members; lead regular talent assessments
• Engage directly with key customers as a trusted advisor, building relationships and aligning solutions with business objectives

Senior Director, Technical Services

Associate Director – Technology Transfer

Senior Associate Director, Programs – Laboratory Focus

Regional Medical Scientific Director, Virology (HIV)

Director of Compensation

Senior Director, Strategy