Microsoft Systems Analyst
GAIN
full-time
Posted on:
Location Type: Hybrid
Location: Mumbai • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AndroidAzureiOSMacOS
About the role
- Manage and enhance the organisation’s Microsoft environment—including Intune, Autopilot, Defender, and Sentinel—to ensure secure, efficient, and reliable operations.
- Oversee device management, implement security policies, monitor threats, and support incident investigation.
- Review and improve existing systems and processes, while serving as a senior technical escalation point for the Helpdesk to resolve complex issues.
- Implement, configure, and manage Microsoft Intune across Windows, macOS, iOS, and Android environments.
- Lead the deployment and optimisation of Windows Autopilot for seamless device provisioning and lifecycle automation.
- Develop and maintain configuration profiles, compliance policies, and application deployment strategies.
- Implement and manage Microsoft Defender for Endpoint, ensuring advanced threat protection and continuous monitoring.
- Define, enforce, and maintain security baselines and device policies.
- Assess security events, vulnerabilities, and incidents to support remediation and continuous improvement.
- Implement, configure and maintain Microsoft Sentinel SIEM and SOAR capabilities.
- Build and optimise analytics rules, dashboards, and automated response playbooks.
- Investigate and analyse security incidents using Sentinel tools and integrated data sources.
- Analyse existing systems, workflows, and processes to identify areas for optimisation or automation.
- Support IT infrastructure projects, upgrades, and new technology rollouts.
- Create and maintain technical documentation, SOPs, and internal guides for the wider IT team.
- Act as a Tier 3 escalation point for the Helpdesk team, providing advanced troubleshooting across endpoint, identity, security, and platform issues.
- Provide guidance, mentoring, and knowledge-sharing to Helpdesk analysts.
- Ensure complex technical issues are resolved efficiently and root causes are addressed.
- Collaborate with cross-functional teams to ensure seamless IT operations and secure system integrations.
- Provide support for Microsoft 365 services including Azure AD/Entra ID, Exchange Online, SharePoint, and Teams.
- Assist with identity, access, and compliance management.
Requirements
- Proven experience as an Systems Analyst, Systems Engineer, or similar senior technical role.
- Hands-on expertise with:
- Microsoft Intune / Endpoint Manager
- Windows Autopilot
- Microsoft Defender for Endpoint
- Policies, baselines, and compliance frameworks
- Microsoft Sentinel
- Strong understanding of modern device management, Zero Trust concepts, and Microsoft security technologies.
- Experience with Azure AD/Entra ID, conditional access, MFA, and identity security.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft IntuneWindows AutopilotMicrosoft Defender for EndpointMicrosoft SentinelAzure ADconditional accessMFAdevice managementsecurity policiescompliance frameworks
Soft skills
mentoringtroubleshootingcollaborationguidanceknowledge-sharingincident investigationproblem-solvingcommunicationleadershiptechnical escalation