Operations

• Lead, develop, and manage the regional Operations team to achieve organizational goals
• Foster a strong company culture among staff, suppliers, travelers, and the wider community
• Promote and integrate G Adventures Core Values across all organizational activities
• Facilitate collaboration and innovation through regular training sessions, brainstorming meetings, and coordination with Operations staff, CEOs, and suppliers
• Ensure compliance with updated and new local regulations by liaising with local authorities
• Represent G Adventures in interactions with local authorities and stakeholders
• Collaborate with the CEO Supervisor to support CEOs on-site effectively
• Manage and coordinate Private Groups requests
• Coordinate cross-departmental collaboration to ensure operational alignment with overall company strategy
• Mentor and coach team members to support professional development and succession planning
• Oversee end-to-end tour logistics including transportation, accommodations, activities and staffing assignments
• Oversee the health and safety standards for travelers and tour staff
• Monitor and maintain traveler satisfaction, ensuring it meets or exceeds brand targets
• Conduct product quality control and resolve complaints efficiently
• Provide assistance in Critical Incident Management, including communication and logistical coordination with Customer Solutions, Regional Managers, CEOs, Operations teams, and Toronto Base Camp
• Analyze post-trip evaluations and trends to identify and implement corrective actions in operations
• Develop and implement emergency response protocols and conduct regular drills to prepare staff for potential crises
• Monitor and report on key performance indicators (KPIs) related to traveler experience and operational efficiency
• Participate in the regional emergency phone/after-hours duty roster and provide timely support for urgent operational or traveler issues
• Ensure proper representation of G Adventures and client brands throughout the region, including uniform procurement and distribution
• Develop and implement new or updated products in collaboration with Brand Product teams
• Oversee the design and optimization of tour schedules to ensure alignment with brand standards and commercial objectives
• Lead operational support for new third-party partnerships
• Support commercial initiatives across all brands
• Oversee vendor and supplier performance to ensure contractual compliance and quality standards
• Lead regular reviews of operational workflows to identify bottlenecks and implement improvements
• Support travel style training and regional compliance with operational standards
• Identify and implement operational process improvements to increase efficiency, saving staff time and reducing costs
• Source and apply savings to non-contracted services
• Manage tour departures within budget constraints
• Achieve budgeted gross margins for all tour products
• Oversee the accuracy and revalidation of service budgets
• Develop and manage regional overhead budgets effectively
• Prepare detailed operational reports and forecasts for senior leadership to support decision-making
• Manage risk assessments related to operational expenditures and resource allocation
• Identify and leverage local opportunities for competitive commercial advantages
• Support procurement and buying initiatives focused on cost savings
• Build and maintain strong industry relationships to enhance the company’s reputation
• Participate in relevant travel networks to expand commercial reach
• Champion and lead change initiatives aligned with company strategy
• Collaborate with marketing and sales teams to align operations with promotional campaigns and seasonal demand

Regional Operations Manager – Western & Southern Europe

Senior Operations Associate