Funzy

Product Quality Manager

Funzy

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • In this role, you are responsible for our entire product quality management covering products, materials, and product safety – from the initial idea to delivery to our customers
  • Build & develop a quality management (QM) system
  • Implement and advance an internal QM system with clearly defined processes and standards
  • Define and document quality requirements for materials, tolerances, load capacities, surfaces, edge radii, fasteners, etc.
  • Translate these requirements into specifications, test plans, and approval processes
  • Responsible for certificate management (e.g., TÜV, OEKO-TEX, possibly GS mark): administration, monitoring expiry dates, timely renewals
  • Create and maintain CE declarations of conformity for our products in collaboration with external testing labs and suppliers
  • Ensure compliance with EU regulations and standards (e.g., relevant EN standards, REACH, product safety requirements; ideally experience working within ISO 9001)
  • Create and maintain product passports as well as our product management sheet and product specifications as the single source of truth
  • Create, update, and maintain safety instructions, warning notices, and care instructions – both on product detail pages (PDPs) and in packaging/inserts
  • Manage a sample warehouse (production-ready samples, golden samples) and reconcile ongoing production with approved samples
  • Identify and monitor critical manufacturing steps at our suppliers
  • Implement and support standardized test plans, sample testing, and feedback loops to reduce deviations early in the process
  • Establish and run a process for regular incoming goods inspections & packaging validations in the warehouse (3PL) and at suppliers
  • Plan, document, and track internal audits as well as customer and supplier audits, including consistent follow-up on corrective actions until completion
  • Define and manage quality objectives and KPIs (e.g., defect rates, return rates, complaint reasons)
  • Build and maintain dashboards and reports to identify trends (return reporting, return reasons, support tickets, UGC photos/videos, reviews)
  • Derive, initiate, and track effective corrective and improvement actions in close collaboration with Product, Operations, Customer Support, and suppliers
  • Support Customer Support in creating and maintaining CS macros & FAQs for quality-related topics
  • Translate technical and regulatory requirements into clear, customer-facing and internal communications

Requirements

  • At least 3–5 years of experience in quality management for physical consumer goods – ideally in furniture, toys, textiles, or comparable products
  • Degree (e.g., Engineering, Industrial Engineering, Wood Technology, Textile Technology, Product Development) or equivalent training with relevant professional experience
  • Excellent knowledge of EU product safety requirements, relevant EN standards, and REACH; experience with CE marking and ideally ISO 9001
  • Proven experience in building or developing QM systems, testing processes, or audit structures
  • Experience working with external testing labs (e.g., TÜV, Intertek, SGS) and international suppliers is a plus
  • Analytical, structured, and detail-oriented working style, combined with pragmatism and strong execution skills
  • Strong affinity for D2C/e-commerce environments with fast decision-making and lots of scope for shaping processes
  • Very good German language skills and good English language skills, both written and spoken.
Benefits
  • Insight into the exciting world of a fast-growing e-commerce startup with plenty of room for impact
  • An inspiring company culture characterized by innovative spirit, flat hierarchies, direct communication, and quick decisions
  • Modern working: entitlement to a shared office desk, MacBook, flexible working hours, and remote work
  • Unforgettable team events that strengthen cohesion and provide variety
  • Attractive employee discounts for you and exclusive perks for family & friends

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
quality managementQM system developmenttest planscertificate managementCE declarations of conformityISO 9001auditingKPI managementdata analysisprocess improvement
Soft skills
analytical skillsstructured working styledetail-orientedpragmatismexecution skillscommunication skillscollaborationproblem-solvingadaptabilitycustomer support
Certifications
TÜVOEKO-TEXCE markingISO 9001