Client Success Associate
fundcraft
full-time
Posted on:
Location Type: Hybrid
Location: Girona • 🇪🇸 Spain
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage and guarantee secure and seamless platform access for external clients and internal team members.
- Coordinate and manage the client shared mailbox, ensuring all inquiries are addressed or delegated to appropriate teams within agreed response times.
- Regularly update and manage Slack channels and other internal communication tools to ensure alignment and efficient collaboration.
- Draft, prepare, and distribute client communications related to platform updates, new features, and other key announcements in a timely and professional manner.
- Maintain and update client data and information within the platform, ensuring records are accurate, comprehensive, and aligned with compliance requirements.
- Assist in the development, refinement, and documentation of client success processes, tools, and templates to enhance operational efficiency.
- Respond promptly and professionally to client inquiries and requests, escalating complex issues when necessary.
- Provide initial troubleshooting assistance to clients and coordinate with technical teams for advanced support needs.
- Work closely with team members and cross-functional units to align on goals and deliverables, fostering a cohesive and client-focused approach.
- Track, monitor, and ensure timely delivery of client commitments in line with established standards and agreements.
- Contribute to initiatives aimed at enhancing client satisfaction, including identifying areas for improvement and proposing actionable solutions.
- Support the ongoing training and mentorship of other junior team members, promoting a culture of growth and collaboration.
- Actively foster a supportive and productive work atmosphere, encouraging collaboration, innovation, and shared success.
Requirements
- Quickly learns and adapts to new software, systems, and processes.
- Demonstrates strong attention to detail, ensuring high accuracy in all tasks.
- Proactive, solution-oriented, and eager to take initiative in contributing to unit success.
- Strong problem-solving skills, efficiently addressing client needs while maintaining professionalism.
- Thrives in a collaborative environment, with a focus on achieving shared goals.
- Flexible and adaptable, capable of managing multiple tasks and meeting deadlines.
Benefits
- Join a culture that celebrates creativity and welcomes innovative, disruptive ideas, empowering you to make a real impact.
- Immerse yourself in a fast-paced, diverse workplace where you'll have the chance to collaborate and learn from specialists across various fields, fostering personal and professional growth.
- Embrace automation and seamless tech integration in your workflows, while our platform boosts operations through tech leverage, ensuring you stay ahead of the curve and updated with new technologies.
- Work in a comfortable, ergonomic environment within our spacious, modern offices where you can enjoy daily fresh fruit and coffee!
- Monthly afterworks organised by the company to unwind and strengthen team connections.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
attention to detailproactivesolution-orientedproblem-solvingcollaborativeflexibleadaptable