Client Services Representative

• Monitor and respond to service tickets and less complex requests.
• Perform entries, updates, and maintenance in internal systems.
• Ensure compliance with deadlines, SLAs, and established internal processes.
• Assist with completing standard documents and reports.
• Organize follow-ups on requests and internal deadlines.
• Route and follow up on interdepartmental requests (IT, Operations, Commercial).
• Update and share follow-up materials with clients.
• Participate in company trainings and meetings.
• Support continuous improvement initiatives for customer experience and departmental processes.

Junior Customer Service Analyst

Customer Service Supervisor

Coordenador de Serviços ao Cliente