Product Support Specialist
Fullsteam
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide timely, accurate, and professional responses to customer inquiries through Intercom and email
- Troubleshoot issues that may be related to user devices, operating systems, or environments
- Advise customers on efficient workflows, best practices, and possible workarounds
- Create and maintain help articles, tutorials, and support documentation
- Collaborate with the product and development teams to identify common issues and suggest improvements
- Support users during the Fullsteam payment integration rollout
Requirements
- 2+ years of experience in technical product or customer support, ideally within a SaaS environment
- Strong technical aptitude — ability to diagnose, reproduce, and communicate software-related issues clearly
- Familiarity with support and diagnostic tools such as Intercom, Zendesk, browser developer tools, and log monitoring
- Proven ability to troubleshoot and resolve user issues efficiently
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment.
Benefits
- Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
- Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnosing software issuesreproducing software issuessupport documentation creationworkflow optimizationbest practicespayment integration
Soft skills
communication skillsindependent workcollaborationproblem-solving