Operations Manager – Service Delivery, Technical Solutions
FUCHS Group
full-time
Posted on:
Location Type: Office
Location: Harvey • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Overall performance management of the US Smart Services Operations team, including customer reporting and communication to ensure service performance meets or exceeds expectations
- Ensure compliance with Smart Services operational KPIs, divisional Smart Goals, and service delivery standards
- Day-to-day leadership and coaching of Service Managers, fostering accountability and continuous improvement
- Oversee the development of new business opportunities with new and existing customers in collaboration with Service Managers and Sales team members
- Lead the hiring, onboarding, and training of Service Managers and Supervisors, ensuring alignment with FUCHS values and service excellence
- Drive operational efficiency through process standardization, resource optimization, and technology enablement
- Support the implementation of digital tools and platforms to enhance service visibility, reporting, and customer engagement
- Conduct regular performance reviews and territory audits to ensure consistent service quality and profitability
- Collaborate with cross-functional teams to resolve escalated customer issues and implement corrective actions
- Meet and exceed fiscal financial targets, including territory-level profitability and cost control
- Cultivate a high-performance culture that encourages team member development, retention, and succession planning
Requirements
- Bachelor’s Degree in Engineering, Business, or a related technical discipline
- 3–5 years of managerial experience in operations, field services, or industrial service delivery
- Strong technical knowledge of industrial process operations (e.g., wastewater treatment, wash systems, lubricants & lubrication)
- Proven ability to lead and develop high-performing teams across multiple territories
- Exceptional communication and interpersonal skills, with a customer-first mindset
- Strong analytical and problem-solving skills, with experience using data to drive decisions
- Proficiency in Microsoft Office; experience with CRM or service management platforms is a plus
- Ability to travel approximately 50% across the US territories
- Demonstrated success in managing KPIs, budgets, and operational targets in a fast-paced environment
Benefits
- Excellent compensation package
- Comprehensive suite of benefits
- Opportunities for professional development
- Challenging and rewarding working environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance managementoperational KPIsprocess standardizationresource optimizationdata analysisbudget managementservice delivery standardscustomer reportingterritory auditsdigital tools implementation
Soft skills
leadershipcoachingaccountabilitycontinuous improvementcommunicationinterpersonal skillscustomer-first mindsetanalytical skillsproblem-solvingteam development