Marketing

• Develops and coordinates assigned account membership, and maintenance including contract eligibility, and COT reviews
• Qualifies membership eligibility before chargebacks are processed
• Distinguish by contract, committed program, and COT
• Administers, and maintains all class of trade membership, and fee eligibility in Model N system
• Timely, and efficient confirmation, and validation of contract eligibility within required timelines
• Acts as ombudsman for assigned accounts, and their members
• Investigate complaints, problems, and achieve equitable settlements and resolutions
• Facilitates the various internal functional groups (Order Services, Customer Operations, Chargebacks, IT, etc.) as they relate to assigned accounts and their members
• Develops and communicates all pertinent information regarding membership, as necessary, to the field sales force and internal management team
• Manages 340B quarterly terminations and other 340B government requests including quarterly reporting
• Primary external point of contact regarding membership via maintenance and analysis of group email box
• Performs audits related to sales and class of trade membership as they are brought forward both internally and externally
• Performs individual contract access inclusion checks weekly and apply metrics to inclusion sets for analysis
• Ensures data quality of all outgoing reports and analyses
• Identify process improvement opportunities, and develops, or enhance tools to assist in the work deliverables
• Uses SAP, Model N, Qlik, BEX, MicroStrategy, and other databases/tools to obtain, prepare, compile, and analyze information
• Analyzes key KPIs to drive improvements in Commercial Membership Validation process
• Provides support during the new molecule process by ensuring membership information is up to date
• Completes all training requirements, including all department-specific, compliance training, etc.

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