Account Manager

• Own the full lifecycle of assigned partners serving as the primary technical and strategic point of contact from onboarding through ongoing support.
• Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
• Lead the coordination of complex software initiatives ensuring projects are delivered on time and within scope.
• Translate partner needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables, including tracking and reporting project milestones.
• Conduct meetings with partners to review delivery progress, usage trends, open items, and opportunities for optimization.
• Manage project documentation including requirements, design specs, release notes, and training materials.
• Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
• Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for the partners priorities.
• Escalate and resolve issues with urgency and transparency, maintaining high levels of partner satisfaction and retention.
• Contribute to the evolution of the Technical Partner Manager function by developing repeatable processes, playbooks, and documentation.

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