Customer Service Representative – Part-time
Fortive
part-time
Posted on:
Location Type: Hybrid
Location: Hovaas • 🇸🇪 Sweden
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support customers with product and service questions via email and telephone calls
- Open new customer accounts and update existing accounts
- Enter orders
- Initiate corrective action, when necessary, to resolve complex customer requests or needs
- Provide assistance and guidance on customer web-portal
- Handle credits and various invoice questions
- Answer shipping questions and other logistics assistance
- Process master data and client lists accurately
Requirements
- Excellent customer service skills
- Strong oral and written communication skills
- Experience with multiple IT platforms, proficiency with Email, Excel, Word
- Ability to deal with data that is of a sensitive and confidential nature
- Attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- Effective decision-making skills coupled with the ability to problem solve
- Ability to track errors and escalate to other departments
- Fluent in Swedish and English
- Ability to work independently
- Results driven
Benefits
- Be part of a small, collaborative team within an international company.
- Opportunities to participate in team activities such as padel and corporate events with the FHS Hovås team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceoral communicationwritten communicationattention to detailmulti-taskingtime managementdecision-makingproblem solvingindependenceresults driven