Business Operations

• Provide executive leadership for SE&O's global strategic planning, business operations, and large-scale transformation initiatives. Champion complex change management efforts, ensuring seamless implementation of new strategies, processes, tools, and organizational designs across the global SE&O enterprise.
• Define and lead the global SE&O operating rhythm, including leadership staff meetings, global town halls, and key governance forums, ensuring clear communication, alignment, and follow-through on critical strategic decisions and initiatives.
• Design, implement, and oversee critical global SE&O business processes, including but not limited to: annual and long-range strategic business planning cycles, global headcount strategy, workforce planning, and organizational design, aligned with our future organizational blueprint.
• Establish, approve, and take accountability for SE&O’s financial plans, including annual budget, forecasts, and ongoing expense management across multiple cost centers, ensuring delivery of financial targets and optimal resource allocation to strategic priorities.
• Develop, implement, and lead a comprehensive global KPI and performance management framework for SE&O. Define critical performance indicators and targets, conduct rigorous monthly and quarterly performance reviews, and relentlessly drive data-driven corrective actions and continuous improvement across all functions to achieve measurable business outcomes.
• Translate strategic plans into actionable initiatives and drive their timely and effective execution across global SE&O teams, ensuring accountability and measurable outcomes that directly contribute to our strategic goals.
• Sponsor and guide high-impact, cross-functional initiatives to continuously improve service excellence, operational efficiency, and customer experience, in close collaboration with regional teams and other corporate functions, breaking down silos to achieve integrated solutions.
• Lead, develop, and coach direct reports, including the SE&O Business Planning and Operations team, providing clear objectives, career development support, and ongoing feedback. Build a high-performance culture that emphasizes empowerment, accountability, collaboration, and process improvement, enabling teams and individuals to perform at their fullest potential.
• Ensure effective stakeholder management and communication with senior leaders across Ford, providing clear, concise updates on strategy, performance, risks, and opportunities, and fostering strong cross-organizational partnerships.

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