Telecoms Installations & Maintenance Engineer
Focus Group
full-time
Posted on:
Location Type: Hybrid
Location: Bellshill • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Preconfigure telephony hardware and software using templated approaches and best practice standards
- Set up networking peripherals including routers, switches, and hosted management tools
- Conduct site surveys to ensure smooth implementation of new solutions
- Quality check all configurations before dispatch to guarantee everything works perfectly
- Install telephony solutions at customer sites, including any necessary data cabling or fibre work
- Provide remote installation support, guiding customers through connecting their solutions
- Deliver training to end users, ensuring they can use systems independently and effectively
- Manage your own workload to meet customer deadlines while maintaining service excellence
Requirements
- Experience working in IT or telephony sectors
- Practical knowledge of IT, telephony, and networking equipment
- Strong customer service skills with excellent communication abilities
- Self-motivated with the ability to manage multiple priorities independently
- Background in a Managed Service Provider (MSP) environment
- Industry certifications such as ITIL, CompTIA, or Microsoft qualifications
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
telephony hardwaretelephony softwarenetworking peripheralsroutersswitchesdata cablingfibre worksite surveysconfiguration quality checkremote installation support
Soft skills
customer servicecommunicationself-motivatedtime managementworkload managementtraining deliveryindependenceservice excellence
Certifications
ITILCompTIAMicrosoft qualifications