FlyFlat

Travel Operations Coordinator

FlyFlat

full-time

Posted on:

Origin:  • 🌎 Anywhere in the World

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Salary

💰 $500 - $800 per month

Job Level

Junior

About the role

  • Create and manage invoices using FreshBooks.
  • Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH.
  • Track and reconcile client payments across multiple methods.
  • Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly.
  • Build polished, client-ready itineraries using Travefy.
  • Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers).
  • Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents.
  • Support execution of daily booking workflows and related tasks
  • Ensure bookings and related operational actions are completed accurately and on time
  • Follow internal SOPs and identify opportunities for process improvement.

Requirements

  • 1-2 years experience in travel operations, coordination or related roles.
  • Prior experience with FreshBooks, Stripe, and/or other invoicing tools
  • Familiarity with itinerary-building platforms (especially Travefy).
  • Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN).
  • Comfortable working in a remote, fast-paced environment.
  • Strong organizational skills with attention to detail and accountability.
  • Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus.
  • Strong written and verbal English communication skills.
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