Operations

• Lead and support cross-functional initiatives that expand the Shop Network’s reach, efficiency, and profitability
• Contribute to Shop Network strategy including pricing, vendor economics, long-range (3-year) planning, and marketplace expansion
• Develop and validate business cases for new offerings, incentives, and growth programs
• Help launch new products and initiatives that accelerate marketplace adoption and revenue growth
• Partner with Product and Partnerships on supply-demand strategy and customer activation programs
• Identify and implement programs to activate Fleetio customers and increase MSN participation
• Build better systems and processes across the customer lifecycle — from sales and onboarding through post-activation success
• Streamline workflows between operations, support, finance, and GTM to enhance customer experience
• Own performance dashboards, define KPIs, and monitor business health and leading indicators
• Prepare insights and recommendations for executive and board-level discussions
• Collaborate with MSN and other functional leadership to set annual and quarterly priorities

Strategy & Operations Manager, Marketplace

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