Fiserv

DevOps Engineer, Cloud Contact Center

Fiserv

full-time

Posted on:

Location Type: Office

Location: Omaha • New York, Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudJavaJavaScript.NETNode.jsPythonSQL

About the role

  • Key contributor in building and supporting core Contact Center applications, leveraging modern technologies and automation
  • Serve as go-to expert for application functionality and collaborate with business partners to drive innovation and AI adoption
  • Collaborate across business and IT teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms
  • Lead efforts to integrate AI-driven automation and natural language processing into Contact Center workflows
  • Ensure high availability and performance of the Contact Center platform by responding swiftly to issues
  • Participate in systems integration efforts, including cloud-native and hybrid deployments
  • Design, develop, and implement software applications using Python, Node.js, .NET, or equivalent technologies
  • Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes
  • Perform coding, testing, debugging, maintain and improve codebases, and lead peer review processes

Requirements

  • 4+ years of experience in software development
  • 2+ years of experience in Python, Node.js, .NET, Java, C#, C++, or similar programming languages
  • 2+ years of experience in SQL databases
  • 2+ years of experience with CI/CD pipelines and DevOps practices
  • 2+ years of experience supporting and administering omni-channel cloud Contact Center solutions such as Genesys, NICE, Verint, or Cisco
  • 2+ years of experience with SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), and WebRTC (Web Real-Time Communication) technologies
  • Direct experience implementing Cloud Contact Center solutions in enterprise environments
  • Experience integrating AI technologies into Contact Center platforms for automation and enhanced customer experience

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PythonNode.js.NETJavaC#C++SQLCI/CDDevOpsnatural language processing
Soft skills
collaborationinnovationproblem-solvingleadership