Fiserv

Lead Mainframe Application Support Engineer

Fiserv

full-time

Posted on:

Location Type: Office

Location: Omaha • New York • 🇺🇸 United States

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Job Level

Senior

Tech Stack

SDLCSplunk

About the role

  • Participate in development, testing, implementation, and support of mainframe COBOL based Treasury applications (ACH/PEP+ and ARP/SMS)
  • Own responsibility for coding, testing, and implementing application enhancements meeting defined scope, target dates and budgets with minimal or no defects
  • Maintain and support critical payment processing applications of high complexity in the Mainframe environment by providing rotational 24x7 support
  • Develop programs to transfer and/or convert client data including file transmission set-up services
  • Develop processes and procedures to improve time to resolution and the efficiency of the support team
  • Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and client onboarding activities
  • Participate in disaster recovery and business continuity exercises
  • Collaborate with architects, software engineers, business systems analysts and testing engineers to deliver high quality solutions

Requirements

  • 5+ years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM and DB2, MQ and other IBM utilities
  • 5+ years of experience in file transmission protocols and tools – Connect:Direct (NDM), SFTP, IBM Sterling File Gateway
  • 3+ years of experience in ITIL best practice techniques for service operations including but not limited to root cause analysis, problem, change, and incident management
  • 2+ years of relevant experience in a payments or other high transaction volume systems
  • Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience
  • Experience with SDLC and Agile Scrum methodologies (preferred)
  • ACH Processing and File Creation and Transmission experience (preferred)
  • Experience with Fiserv products and services – PEP+ and ARP/SMS (preferred)
  • Experience with Service Now (preferred)
  • Experience with industry standard monitoring tools (Splunk, Dynatrace, TSOView, MainView) (preferred)
  • Must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future
  • This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
COBOLJCLCA7VSAMDB2MQfile transmission protocolsConnect:DirectSFTPIBM Sterling File Gateway
Soft skills
problem managementchange managementincident managementroot cause analysiscollaborationefficiency improvementoperational readinesstime to resolutionsupport team leadershipdisaster recovery