Senior Collections Specialist
First American
full-time
Posted on:
Location Type: Remote
Location: Remote • Iowa, North Carolina, South Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $28 per hour
Job Level
Senior
Tech Stack
Oracle
About the role
- Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication
- Provides customer service regarding collections issues
- Processes customer refunds and reviews account adjustments
- Responsible for collection of highly complex/difficult accounts
- Provides financial counseling to discuss and resolve debt situation within established limits
Requirements
- High School diploma or equivalent
- Some college preferred
- Typically requires 4 - 7 years of high-volume commercial collections experience
- Excellent verbal and written skills with strong negotiation and active listening skills
- Problem solving, time management, and organizational skills
- Strong knowledge of billing procedures, collections techniques, and accounts receivable
- Strong computer skills including Microsoft Office applications
- Strong knowledge of state and federal Fair Debt Collections Laws
- Experience with mainframe system Oracle or related operating systems
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections techniquesbilling proceduresaccounts receivablenegotiationfinancial counselingproblem solvingtime managementorganizational skillsMicrosoft OfficeOracle
Soft skills
verbal communicationwritten communicationactive listening