First American

Sales Support Coordinator

First American

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida • 🇺🇸 United States

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Salary

💰 $20 - $26 per hour

Job Level

JuniorMid-Level

About the role

  • Manage customer information through standardized corporate processes
  • Review documentation submitted by customer/ agent to ensure compliance with corporate and statutory requirements
  • Support field sales personnel to obtain and maintain accurate information on customers
  • Communicate and coordinate with supporting departments (i.e. sales, treasury team)
  • Update and maintain account data in agency software systems
  • Follow and ensure compliance with Company Standard Operating Procedures
  • Respond and resolve customer requests
  • Report on case load, status, issues as requested by management
  • May participate as team member on medium to large scale projects
  • Support departmental document storage and retrieval systems
  • Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

Requirements

  • 1-3 years of Title experience
  • Proficiency in MS Office: Teams, Word, Outlook and Excel
  • Experience working with a Customer Relationship Management (CRM) platform such as Salesforce
  • Experience working on a remote team
  • High School diploma or equivalent
  • Organization skills
  • Attention to detail
  • Ability to multi-task
  • Problem resolution skills
  • Proficient verbal and written communication skills
  • Can collaborate with the team on projects
  • Customer Service passion
Benefits
  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Title experienceMS OfficeCRM platformSalesforcedocument storage systemsdata managementcompliance reviewproblem resolution
Soft skills
organization skillsattention to detailmulti-taskingverbal communicationwritten communicationcollaborationcustomer service
Certifications
High School diploma