Customer Success Manager

• Own the entire post-sale customer lifecycle as the Senior Vice President, Customer Success.
• Set the vision and build the operating model while managing the CS leadership team.
• Partner closely with Sales, Product, Professional Services, and Support to ensure measurable customer outcomes.
• Protect high customer retention and expand existing relationships.
• Build a scalable Customer Success organization to support multi-product strategy.
• Act as a strategic owner for the installed base using customer feedback to inform company strategy.
• Drive financial outcomes including Gross Retention and Net Revenue Retention (NRR).

Senior Vice President, Customer Success

Client Success Manager

Senior Deployment Success Manager

CRM Administrator

CRM Administrator

Principal Deployment Success Manager