Director

• Lead the development, implementation, and evaluation of the Quality Improvement (QI) Program, ensuring alignment with organizational and HRSA goals
• Identify, prioritize, and oversee improvement initiatives that enhance clinical quality, operational efficiency, and patient satisfaction
• Support the collection, validation, and interpretation of quality-related data for UDS, PCMH, HEDIS, and internal performance measures
• Collaborate with the Data Analytics/Reporting team to ensure data accuracy and facilitate data-driven decision-making
• Support adherence to HRSA, NCQA Patient-Centered Medical Home (PCMH), and other accreditation standards
• Prepare quality-related documentation for site visits, audits, and compliance reviews
• Monitor patient satisfaction, identify trends, and collaborate with clinical leaders to develop improvement strategies
• Produce and present regular quality performance reports for the Quality Committee, leadership and the Board of Directors

Director of Quality

Associate Director, Clinical Pharmacology Lead

Patient Access Director, Primary Care

Primary Care MGT Patient Access Director – Secondment

Reporting & Analytics Director – Health Economics, Value-Based Enablement

Director, Market Strategy – Understanding