Finance of America

VP, Timeline Management

Finance of America

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona • 🇺🇸 United States

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Salary

💰 $150,000 - $180,000 per year

Job Level

Lead

About the role

  • Responsible for overseeing and optimizing the operational performance of HECM Assignments, Default Administration functions, Foreclosure and Bankruptcy for Finance of America.
  • Oversees key workflows related to HUD assignment eligibility and post-default timeline management, ensuring regulatory compliance, operational efficiency, and risk mitigation.
  • Maintains the financial integrity of the loan portfolio while safeguarding institutional interests through strategic oversight and continuous process improvement.
  • Directs and oversees all activities related to HECM Assignments, default servicing administration, foreclosure, and bankruptcy functions.
  • Formulates and executes strategies to effectively manage and minimize loan assignment and or default timelines, aligning with the organization's goals and risk tolerances.
  • Identifies and implements process improvements, automation, and technology enhancements to streamline operations, enhance efficiency, and improve overall departmental performance.
  • Leads risk management initiatives, ensuring the identification and mitigation of potential servicing risks within the servicing portfolio.
  • Ensures strict adherence to all applicable laws, regulations, policies, and investor/insurer guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA) related to loan servicing and default management.
  • Builds, mentors, and guides a high-performing default servicing team, including managers and staff, fostering a culture of accountability and continuous improvement.
  • Manages hiring, training, performance reviews, and compensation adjustments.
  • Develops and maintains strong relationships with key stakeholders, including subservicers, vendors, attorney network, investors, regulatory bodies, and industry partners.
  • Develops and provides regular reports to the executive team and other leadership on portfolio status, operational KPIs, and relevant metrics.
  • Conducts in-depth portfolio reviews to identify emerging trends, opportunities, and risks.
  • Handles escalated inquiries and issues, ensuring timely and effective resolution.
  • Selects and manages relationships with external vendors supporting default servicing operations.
  • Stays abreast of industry trends, technology advancements, and regulatory changes in loan servicing and default management.

Requirements

  • Minimum of 10 years of experience in loan operations or mortgage loan servicing, including default servicing functions like foreclosure, bankruptcy, and REO.
  • Minimum 5 years of prior managerial or leadership experience.
  • Experience with loan servicing platforms (e.g., Black Knight's MSP, Fiserv).
  • Experience managing sub-servicing relationships.
  • Strong understanding of reverse loan servicing processes, policies, and regulatory requirements.
  • Excellent communication skills, both verbal and written, with the ability to effectively present information and respond to questions from various stakeholders.
  • High level of proficiency in relevant software and applications, including Microsoft Office suite and loan servicing core applications.
  • Strong analytical, decision-making, and problem-solving skills, with a high level of attention to detail.
  • Ability to think strategically and drive value through process improvement and risk mitigation.
  • Strong relationship-building skills and ability to collaborate effectively with internal and external partners.
  • Flexibility and ability to adapt to changing business needs and industry trends.
  • Bachelor's Degree in Business, Finance, or a related field.
  • Preferred Master's Degree.
Benefits
  • health, dental, vision, life insurance
  • paid time-off benefits
  • flexible spending account
  • 401(k) with employer match
  • ESPP

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
loan operationsmortgage loan servicingdefault servicingforeclosurebankruptcyREOreverse loan servicingprocess improvementrisk mitigationanalytical skills
Soft skills
leadershipcommunication skillsrelationship-buildingstrategic thinkingproblem-solvingattention to detailflexibilitycollaborationmentoringaccountability
Certifications
Bachelor's Degree in BusinessBachelor's Degree in FinanceMaster's Degree (preferred)