Customer Success Manager
Federato
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $180,000 per year
Job Level
Mid-LevelSenior
About the role
- Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem
- Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management
- Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers need
- Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers
- Build and maintain strong relationships with key stakeholders and influencers at our client
- Use data to develop insight and understanding of customer’s business needs, goals and product utilization
- Identify and position opportunities for revenue growth and expansion
Requirements
- 5+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred
- Experience in customer success, customer service or other client-facing, relationship management positions a plus
- Outstanding ability to take a consultative approach, communicate and nurture positive business relationships
- Accountability, and personal organization are essential, project management skills and agile methodology are a plus
- Experience in leading a diverse group and training each according to needs and core values
- Both a leader and a do-er, able to be both strategic and effective at execution
- Strong business acumen and executive presence to convey credibility at all stages
- Technology savvy, and an innovative problem solver
- A business, risk management, communications or marketing degree is helpful.
Benefits
- Stock options
- Benefits and additional perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successproject managementagile methodologyunderwritingoperationsproduct managementprocess managementsystems managementdata analysisrevenue growth
Soft skills
consultative approachrelationship managementcommunicationnurturing business relationshipsaccountabilitypersonal organizationleadershipstrategic thinkingexecutionproblem solving