IT Help Desk Technician, Software Quality Assurance Tester
Federal City Recovery Services - DC
full-time
Posted on:
Location Type: Office
Location: Holladay • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $33,000 - $41,000 per year
Job Level
Mid-LevelSenior
Tech Stack
VoIP
About the role
- Troubleshoot and provide technical problem resolution for software and hardware used by our clients via phone, email, and remote desktop connection
- Participate in the on-call rotation shared between the other technicians, providing the same level of support to our client’s after hours
- Provide internal helpdesk support throughout all departments which may include installing/uninstalling software, replacing hardware, virus/malware prevention and removal, general VoIP and network maintenance
- User account administration, including setting up Active Directory accounts, user mailboxes, distribution groups, and resetting passwords
- Review open issues on a daily basis via helpdesk ticketing system, updating team members, management, and clients on the status of their cases, ensuring timely entry, updating, and closure of all tickets
- Establish effective lines of communication with other Paramount teams and management to ensure client cases that require immediate attention are resolved
- Maintain a calm and professional demeanor at all times, even with the occasional challenging client
- Create and maintain process and troubleshooting documentation.
Requirements
- Must live in Utah, non-Utah applicants will not be considered
- Full-time availability
- High school diploma or equivalent required
- Prior tech support and help desk experience preferred
- Detail-oriented, punctual, and organized
- Strong knowledge of Windows operating systems
- Understanding of Active Directory to unlock and reset passwords
- Proficient working with Microsoft Office Suite
- Familiarity with computer hardware
- Basic knowledge of networking concepts
- Experience analyzing and accurately solving technical issues
- Excellent positive written and verbal communication and interpersonal skills
- Ability to work well in a team environment, as well as independently
- Experience with point-of-sale hardware is a plus, but not required
Benefits
- Health insurance options (including medical, dental, life, and vision)
- 401(k) with company match
- Paid holidays
- PTO
- On-call bonus per rotation
- Casual dress code (think shorts and t-shirts)
- Corporate wellness program (get paid to work out!)
- Company-sponsored gym membership to all VASA Fitness locations
- On-site fitness center
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical problem resolutionActive DirectoryWindows operating systemsnetwork maintenancevirus preventionmalware removalhelpdesk ticketing systemtroubleshooting documentationpoint-of-sale hardwarecomputer hardware
Soft skills
detail-orientedpunctualorganizedpositive communicationverbal communicationinterpersonal skillsteamworkindependencecalm demeanorprofessionalism
Certifications
high school diplomaequivalent