Operations

• Act as the designated expert for at least one insurance product
• Effectively answer customer queries through email and scheduled calls
• Respond to urgent queries within one hour and non-urgent queries within one working day
• Deliver exceptional service in line with the Feather tone and philosophy
• Communicate and collaborate with insurance partners when necessary
• Identify recurring issues and drive solutions with an “automate” mindset
• Use customer feedback and user research insights to improve workflows
• Work closely with product, marketing, and engineering teams to improve processes
• Provide updates to internal stakeholders on operational improvements
• Create and update internal and external knowledge bases

Junior Operations Manager

Mandatory Internship, B2B Sales, Partner Management, Operations

Sales & Operations Intern

Operations Manager

IT Operations Specialist