Support Engineer

• Provide technical support to users for the company's various technology solutions via phone, email, chat, or in person.
• Troubleshoot hardware, software, and network issues, including formatting, configuration, and support for computers running Windows, Linux, and macOS and their services.
• Record and handle 1st- and 2nd-level tickets in ITSM platforms.
• Support use of Microsoft 365 and Microsoft Power Platform tools.
• Support equipment and use of VoIP telephony.
• Support connectivity resources and network cabling.
• Provide on-site support in meeting rooms, multimedia resources, videoconferencing, and printers.
• Generate ticket reports for team service tracking and root cause identification.
• Manage and organize inventory.
• Maintain hardware and software inventory.

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