Manager

• Provide continuous monitoring of consultants, assessing technical progress, behavioral development, and level of engagement.
• Conduct structured follow-up rituals (7/45/90-day journeys, monthly 1:1s, and delivery checkpoints).
• Collect feedback from managers and cross-reference perceptions with consultants' deliverables.
• Create and monitor individual development plans (IDPs).
• Ensure assignments align with each professional's skills and expectations.
• Identify signs of misalignment, demotivation, or overload, proposing preventive actions.
• Update and monitor the **Risk Matrix**, considering technical and behavioral criteria.
• Classify risks by type (voluntary resignation, involuntary termination, internalization, or repositioning).
• Develop preventive and corrective action plans in partnership with the Commercial, People, and Technical areas.
• Ensure effective communication with client managers to mitigate impacts.
• Act as the primary point of contact between allocated consultants and the client.
• Maintain close contact with client managers and coordinators, tracking perceived value and satisfaction.
• Collect periodic feedback and translate it into improvement plans.
• Work on resolving conflicts, misalignments, and scope adjustments.
• Collaborate closely with Account Management (Commercial) and Recruitment & Selection to ensure quality in retention and the hiring of new professionals.

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